Dear valued customers,

We want to take a moment to thank you for choosing our small, family-run jewelry business. As entrepreneurs, we are passionate about creating unique, high-quality jewelry you will love.

We understand that sometimes things don’t work out as expected, and you may need to return an item. However, as a small business, we are unable to provide refunds or cover associated costs. We apologize for any inconvenience this may cause.

Please know that we are committed to providing exceptional customer service and will work with you to find a solution that meets your needs. If you have any questions or concerns about our return and refund policies, please do not hesitate to reach out to our friendly customer service team.

Thank you for your understanding and for supporting our small business.

Return and Refund Policies for Online Jewelry Store:

Thank you for choosing our online jewelry store. We want you to be delighted with your purchase, but we understand that sometimes things don’t work out as expected. Please read our return and refund policies carefully before making your purchase.

Return Policy:

• We only accept returns if the product arrives damaged due to shipping.
• To initiate a return, please contact our customer service team with your order number and a description of the damage within five (5) days of the delivery date. We will provide you with a return shipping label, and you will be responsible for the shipping cost.
• Please ensure the item is in its original packaging and condition when returning.
• Once we receive the returned item, we will inspect it and issue a store credit or exchange, at our discretion, within seven (7) business days.

Refund Policy:

• We do not offer refunds under any circumstances.
• If you receive an item that is not as described on our website or arrives damaged, please contact our customer service team within five (5) days of the delivery date with your order number and a description of the issue.
• We will provide you with a return shipping label, and once we receive the item and verify the issue, we will issue a store credit or exchange, at our discretion, within seven (7) business days.

Incorrect or incomplete address:

We kindly request that you carefully review and enter your shipping address accurately during the checkout process.

Please note that we will not be held responsible or liable for any issues or delays in delivery that may arise due to an incorrect or incomplete address provided by the customer. It is the customer’s responsibility to ensure that the shipping address is entered correctly and includes all necessary details such as street name, building number, apartment number (if applicable), city, state, and ZIP code.

We highly recommend double-checking your shipping information before finalizing your order to avoid any inconvenience or disappointment. In the event that an order is returned to us due to an incorrect address, we will contact you to arrange for a reshipment. However, please note that any additional shipping charges incurred in such cases will be the responsibility of the customer.

If you realize that you have entered an incorrect shipping address after placing an order, please contact us as soon as possible. While we cannot guarantee that we will be able to update the address, we will do our best to assist you in resolving the situation.

Please note that we do not offer exchanges at this time. If you would like a different product, please return the original item and place a new order.

Thank you for choosing our online jewelry store. If you have any questions or concerns about our return and refund policies, please contact our customer service team for assistance.